Terms & Conditions

Robertsons of Pitlochry
One of Scotland’s most respected Scotch Whisky Merchants

If you have any problems using this website please contact us or call us on 01796 472011.

Robertsons of Pitlochry is the trading name of Robertsons of Pitlochry Limited. Company Registration Number: SC428949  Registered Office: 10 Campbell Street, Dollar, FK14 7EX

Age

You must be 18 years old, or have at least attained the minimum age for the purchase of alcohol in your location, whichever is the older, in order to use & purchase from this website.

Making A Purchase

Making a purchase could not be easier. Just browse our Stock Lists, and click on any items that you wish to buy and add them to your selection. After you have finished your selection, click on “Checkout Now” and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Maestro and PayPal. With non-PayPal payments we take Pre-Authorisation and reserve the funds on your card at checkout but we do not charge for any item until it is ready to You may also send your credit card information via phone, fax, mail or over the Internet. Once cleared orders are processed with all possible speed, usually the same day, and we use a 48 hour courier service. Please note that we only deliver to the Mainland UK, please enquire if you have not received your goods within 14 days.

Shipping UK

Deliveries are by a tracked courier service and are guaranteed. If the courier is unable to deliver due to no-one being in or access problems they will return the parcel to their depot or leave at your local Post Office. After a number of days if not collected parcels are returned to us.

Delivery Schedule

Once cleared orders are processed with all possible speed, usually within one day, and we use a 48 hour ParcelForce service; please enquire if you have not received your goods within 14 days.

Back Orders

If we cannot fulfill an entire order within 5 days or so, we will contact you.

Tax Charges

20% VAT is charged on vatable products. Our VAT Registered Number is: GB 153 4992 88.

Credit Card Security 

Guarantee

Our reputation is our guarantee. We will do everything we can to protect it!

Reaching Us

If you need to reach us, you can email us at info@robertsonsofpitlochry.co.uk, alternatively, you can call on 01796 472011 write to Robertsons of Pitlochry, 44-46 Atholl Road, Pitlochry, PH16 5BX.

Privacy Policy

Robertsons of Pitlochry do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies

are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e.
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If the product is faulty or not as ordered then it can be returned to us at our cost.
If you change your mind and no longer require the item you may return it to us intact within 8 days of receipt for a full refund (you are liable and responsible for the postage and packing back to us). 
Please note that all returns must be notified to us in advance by email. 
You can view your legal rights under Distance Selling Regulations here.

Remittance Terms

All stock must be paid for before it is shipped.